We offer remote access support to our clients. If you have a problem that has to be handled off hours from wherever we are or when our schedule is fill, you are in luck!
This gives you a great deal of flexibility and freedom. For example, one of our clients needed to be moved to Microsoft Exchange e-mail, but they had a huge (16 GB) Oulook PST file and could not stop operations during the work week for the time it takes to transfer that behemoth to the Exchange server. We logged in after hours and handled. Our client was up and running in the morning. We like our weekends to be free, but we do what it takes to keep our clients happy.